💬
Signal Desk
Features Channels AI & Handover
Customer-Facing View
✨ AI first-response, human handover

Every DM, every platform, one inbox.

This is what a customer sees when they message Company A, B, C, or D. Signal Desk merges Messenger, WhatsApp, Telegram, and Instagram conversations into a single unified inbox behind the scenes — with an AI assistant that answers first, captures the lead, and hands off to a person the moment a human touch is needed.

See the Handover Flow
4Channels unified
<15sAI first response
1Inbox for the whole team
Company A Support● Online — AI Assistant active
Hi! Thanks for messaging Company A 👋 How can I help you today?
Do you deliver to Batangas?
Yes, we deliver to Batangas! Standard delivery is 2–3 business days. Want me to check a specific address for you?
— Agent Sample Agent joined the conversation —
Hi, this is Sample Agent 🙂 I can confirm delivery timing for your exact barangay — could you share it?
Unifies conversations from
Messenger
WhatsApp
Telegram
Instagram DMs
Platform

Built for teams juggling multiple channels

Everything a team needs to stop switching apps and start replying from one place.

Unified Inbox

One conversation list regardless of source platform — no more switching between Meta Business Suite and separate apps.

AI First Response

An AI assistant greets and triages every new conversation, answering common questions before a human is needed.

Automatic Lead Capture

Name, contact details, and inquiry type are extracted from the conversation and turned into a structured lead card.

Multi-Company Access

Owners and admins see every company; employees only see the ones they're assigned to — enforced at the server, not just hidden in the UI.

Broadcast Campaigns

Send announcement templates to an existing contact list with automatic pacing that respects platform sending limits.

Delivery Tracking

Every outbound message is tracked from sent through delivered and read, right down to individual broadcast recipients.

AI & Handover

AI handles the first reply. A person takes it from there.

The assistant answers, qualifies, and captures — then hands the conversation to a person the moment it's needed.

1

Customer messages in

Arrives from any of the four connected channels into the unified inbox.

2

AI responds & qualifies

Answers common questions and extracts name, contact info, and inquiry type into a lead card.

3

Handover triggered

Customer asks for a person, or the AI flags a question it can't resolve.

✓

Agent takes over

A staff member claims the thread; replies now carry their alias and signature automatically.

Live Conversation● Handed over to Sample Agent
2:38 PM — AI Assistant
Got it — I've noted your interest in bulk orders. Let me connect you with someone from our team.
Handed over to Sample Agent — 2:41 PM
Hi! This is Sample Agent 🙂 I saw you're interested in bulk pricing — happy to help with that directly.
Great, thank you!
Trusted by teams

What operators say

"We stopped missing WhatsApp messages entirely once everything landed in one place. The AI handles the repetitive questions so my team only jumps in when it matters."

Sample ClientOperations Lead, Company B

"Being able to switch between our four brands without logging into four different apps changed how fast we respond to customers."

Sample HR LeadFounder, Company C

"The handover moment is seamless — customers don't even notice they moved from bot to human until we tell them."

Sample UserSupport Manager, Company D

This form is part of the demo

It shows the same lead-capture mechanism the AI assistant fills in automatically during a real conversation — try submitting it to see the confirmation behavior.

4Channels supported
<15sAI first response
100%Server-side access control

Dashboard

↑ 12%
128Open conversations
↑ 34%
76%Resolved by AI
↑ 8%
342Leads captured (30d)
↓ 4s
11sAvg. first response

Messages by Channel (7 days)

Messenger
WhatsApp
Telegram
Instagram

Recent Activity

2:41 PMConversation with Sample Customer handed over to Sample Agent
2:22 PMNew lead captured — bulk order inquiry, Company BMessenger
1:58 PMBroadcast "Number migration notice" reached 250/500 recipients
1:40 PMAI resolved delivery-tracking question without handoverInstagram
1:12 PMNew conversation started — pricing inquiryTelegram
Conversations6 open
SC
Sample Customer2:41 PM

Great, thank you!

Agent
JD
Sample Lead2:22 PM

Do you offer bulk pricing for 50+ units?

MessengerAI
RM
Sample Contact1:58 PM

Is the new number official?

AI
KL
Sample Customer1:40 PM

Perfect, thanks for checking!

InstagramClosed
TN
Sample User1:12 PM

What are your rates for a monthly plan?

TelegramAI
AV
Sample Client12:50 PM

Can I reschedule my pickup?

MessengerAgent

Sample Customer

WhatsApp · Company B · Handed over to Sample Agent
Agent
Hi! Thanks for messaging Company B 👋 How can I help?
Is the new WhatsApp number official? I got a message about it.
Yes — this is our new official number for all transactions going forward. You can save it and message us here anytime!
Great, thank you!
Handed over to Sample Agent — 2:41 PM
🤖 AI Assistant is currently handling this conversation
Replying as Sample Agent · Company B — footer auto-appended

Captured Lead

Qualified
Sample Customer
+63 900 000 0021
Delivery / number migration
Company B
AI Assistant, 2:38 PM
Customer requested confirmation from a person

All Captured Leads

342 total
LeadChannelCompanyInquiryStatus
SC
Sample Customer
Company BDelivery / migrationQualified
SL
Sample Lead
MessengerCompany ABulk pricingNew
RM
Sample Contact
Company CNumber verificationQualified
TN
Sample User
TelegramCompany DMonthly plan ratesNew
AV
Sample Client
MessengerCompany APickup rescheduleQualified

Broadcast Campaigns

CampaignCompanyRecipientsStatus
Number Migration NoticeCompany B500Sending
Number Migration NoticeCompany C500Completed

Company B — Number Migration Notice

Template: UTILITY
250 sent · 12 failed · 238 queuedTier: 250/24hr
📩 WhatsApp paces new numbers starting at 250 messages/24hr, auto-upgrading as sending quality improves. This campaign is expected to finish in ~2–3 days — that's expected pacing, not a stall.
RecipientAttemptsStatus
+63 900 000 00**1Delivered
+63 900 000 01**1Delivered
+63 900 000 02**2Retrying
+63 900 000 03**0Queued

Companies & Connected Channels

CompanyChannelsStaff AssignedStatus
Company AMessenger3Active
Company B2Active
Company C2Active
Company DMessenger1Pending

AI Assistant Configuration

AI first responseThe assistant replies to every new conversation before a human sees it
Auto lead captureExtract name, contact, and inquiry type from the conversation
Auto-handover on requestImmediately hand over when a customer asks for a human
Opt-out keyword detectionFlag likely "STOP" replies for staff review

Recent AI Sessions

SessionChannelOutcomeLinked Lead
session-0231Handed overSample Customer
session-0230InstagramResolved by AISample Client
session-0229TelegramIn progressSample User

Workspace Settings

Team Members

UserRoleCompaniesStatus
AU
Admin User
OwnerAll companiesActive
SA
Sample Agent
EmployeeCompany B, Company CActive
SE
Sample Employee
EmployeeCompany AActive
SM
Sample Manager
AdminAll companiesInvited